OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
232 ratings and 123 comments received in the last 90 days.
07 December 2025
Found the car we wanted. Car delivered on time. Sarj was a great sales person - friendly and professional, responded to queries in a timely manner, and was kind to our two children when they came for a test drive.
04 December 2025
Courteous, informative handover.
13 November 2025
Everything went well all in order and smoothly no issues whatsoever well above our expectations
07 November 2025
So satisfied. Couldn't recommend sytner luton - tony gair enough. Everything I've needed I've gotten and he's provided.
11 January 2026
Nice straight forward visit. All needs accommodated whilst I stayed on site.
11 January 2026
Had me waiting half hour just to drop my keys off and then wanted to charge me £150 just to LOOK at my sensors
11 January 2026
Paid £650 for service and oil diagnostic test, service was done I presume but diagnostic test on oil pressure not completed satisfactorily as you said further tests are required as fault could be oil pump or turbocharger at a cost of £3000 plus!
10 January 2026
Graham looked after me really well as always with servicing my cars.
10 January 2026
Service carried out with minimum inconvenience to me.
09 January 2026
Jason - excellent from start to finish 10 out of 10
08 January 2026
Cannot fault the process
08 January 2026
Super service, no problems, great guy who looked after me.
08 January 2026
The service was quick, detailed and frequent updates were given. The staff were also very kind and helpful
08 January 2026
Excellent only feedback I have and it is very small as I opted to have my car valeted inside and out which was lovely until I opened my boot and it hadn't been cleaned this is the second time this has happened
FIND Sytner Luton BMW
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
29 December 2025
The whole customer journey/experience, from greeting, vehicle selection, sale and collection was fantastic - the entire team at Sytner BMW in Luton was brilliant, special mention for Tony Gair who, at every step of the way, was excellent - thank you.