OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
270 ratings and 142 comments received in the last 90 days.
07 November 2025
So satisfied. Couldn't recommend sytner luton - tony gair enough. Everything I've needed I've gotten and he's provided.
14 October 2025
The whole process was a very good experience, from discussion on options and choosing a final build to the order coming in a head of time. I found Tony very helpful and accommodating throughout the whole process.
10 October 2025
Very happy with the service and experience
03 October 2025
Everything was handled with care even when problems arose was sorted and taken care of
03 October 2025
All good
21 September 2025
Superb service and personal attention from the salesman (Mr Jamil Hanif) and his colleagues and bosses (Jay). Felt like a valued customer.
19 September 2025
Easy, smooth process, excellent sales team explained everything.
18 September 2025
Both Danielle and Devon who I dealt with during my purchase made the experience very easy
06 September 2025
I was kept up to date by Tony on the delivery of the car and got to choose the day of pick up.
29 November 2025
Excellent service throughout Graeme in service provided a great level of service
28 November 2025
As above
27 November 2025
I am very satisfied, as I was not kept in the darkness. I was fully updated throughout the process.
27 November 2025
Even though my car issues is still not resolved i feel that Graham Caines, service adviser, has been very helpful keeping me informed and is doing everything he can with trying to get my car repaired.
25 November 2025
I was very satisfied. Staff were helpful and knowledgeable.
24 November 2025
No issues whatsoever
23 November 2025
Whilst the MOT and service was completely satisfactory the ability to book an appointment through the mobile app is not possible. I have mentioned this before in a previous survey and received no feedback as to why not.
22 November 2025
Good Job was done in time. Expensive to get the issue diagnosed.
22 November 2025
My vechicle engine light was on and the roadside assistance asked me going to Sytner Luton but they didn't book me the service as promised. Tracy was very good and helped me immediately arrange a book when Sytner Luton can offer me a loan car.
22 November 2025
Tracy is very helpful and sorted out everything for me
FIND Sytner Luton BMW
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01582 590 700
Luton, St. Albans, Dunstable, Bedford and Harpenden
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01582 590 700
Luton, St. Albans, Dunstable, Bedford and Harpenden
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01582 590 700
Luton, St. Albans, Dunstable, Bedford and Harpenden
13 November 2025
Everything went well all in order and smoothly no issues whatsoever well above our expectations