OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

276 ratings and 141 comments received in the last 90 days.

06 September 2025

I was kept up to date by Tony on the delivery of the car and got to choose the day of pick up.

04 September 2025

Very satisfied

31 August 2025

Showroom is clean, well presented, offered refreshments more than once.

23 August 2025

Totally satisfied and as mentioned in my previous statement. The team are exceptional, friendly, professional and nothing is too much trouble.

22 August 2025

Purchase was good, Saj took the time to identify what we were looking for in a new car, including my wife in the conversations too!

03 August 2025

My experience and customer journey was amazing from start to finish largely thanks to Tony Gair as he guided me from start to finish as a first time buyer.

31 July 2025

Everything was explained clearly and the venue was pristine.

29 July 2025

Amazing service. Very friendly staff.

22 July 2025

Ben was great. From running through paperwork to introducing me to my new car and talking me through it all. I'm so chuffed I got to pick it up on 'Chocolate Friday' too ??

06 July 2025

Everything ran very smoothly

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07 September 2025

My car is still under warranty I bought the car 8 months ago, the mechanic guy were coming to replace prop shaft rear rubber coupling split, and i ask you guys to change it for me because it is cover on the warranty but you guys told me to pay for it

07 September 2025

Our car only came in for a routine recall but it was given a very thorough health check which picked up some problems and these were dealt with promptly. Without this check we wouldn't have known anything was wrong

07 September 2025

Respectfully, highly professional,

04 September 2025

Attended immediately and work completed in prescribed time

02 September 2025

Graham was fantastic and polite, and kindly explained the post service health check to me very clearly.

02 September 2025

All Very professional but always slightly bemused that you drop your car off at 8am and it doesn't go into the workshop until 4pm. Would have thought the slots could be planned a bit more.

29 August 2025

They sent me a talk through video of the inspection which is very useful. I have been advised of the upcoming actions that need to be addressed in the next service which is good as it gives an idea of what will be needed.

29 August 2025

Overall it was good but I was not satisfied with cleaning was very bad I could have cleaned it much better

28 August 2025

Excellent

28 August 2025

Excellent service and nice staff

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