OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
260 ratings and 134 comments received in the last 90 days.
10 October 2025
Very happy with the service and experience
03 October 2025
Everything was handled with care even when problems arose was sorted and taken care of
03 October 2025
All good
21 September 2025
Superb service and personal attention from the salesman (Mr Jamil Hanif) and his colleagues and bosses (Jay). Felt like a valued customer.
19 September 2025
Easy, smooth process, excellent sales team explained everything.
18 September 2025
Both Danielle and Devon who I dealt with during my purchase made the experience very easy
06 September 2025
I was kept up to date by Tony on the delivery of the car and got to choose the day of pick up.
04 September 2025
Very satisfied
31 August 2025
Showroom is clean, well presented, offered refreshments more than once.
28 October 2025
Good people working there
28 October 2025
I recieved a good level of customer service
28 October 2025
Service was carried out efficiently whilst I waited. Plenty of seating, refreshments available.
27 October 2025
Didn't have any issues and staff were very helpful
25 October 2025
I recently had a brake fluid service completed on 20th October 2025 at BMW Sytner Luton. However, my iDrive did not update correctly after the service, so I was advised to bring the car back on 22nd October. Since then, my iDrive now shows two separ
24 October 2025
My car went in for an MOT and the process went smoothly.
24 October 2025
Been using luton branch for 3 years now. Always top service and care.
21 October 2025
Tracy Merson was very helpful. This has not always been my experience previously when I've had other customer service advisors but Tracy was definitely the best experience so far. She listened to my needs and was very accommodating. Much appreciated.
21 October 2025
The team are so great they let you know what's happening throughout the service and are very helpful
21 October 2025
Very good
14 October 2025
The whole process was a very good experience, from discussion on options and choosing a final build to the order coming in a head of time. I found Tony very helpful and accommodating throughout the whole process.