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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
288 ratings and 143 comments received in the last 90 days.
05 March 2025
Danielle took her time explaining everything to me and the pick up experience was everything i wished for
04 March 2025
You exceeded my expectations
22 February 2025
Easy sales process and very helpful. Tony Gair obviously knows the BMW product
18 February 2025
Exceptional service. I felt so special.
31 January 2025
Excellent service pre/post purchase of my new carf from Elliott. Attentive and efficient as always. Focused and customer facing.
30 January 2025
it was exactly what i expected
15 January 2025
Everything was great, service very attentive, good handover of the car
11 January 2025
Alixe was helpful and responsive and dealt with delay in delivery well by providing proactive updates.
23 December 2024
Excellent car
20 December 2024
Very straight forward with most of the paper work being done between the order and pick up which made for a seamless delivery.
04 March 2025
Graham was very thorough
04 March 2025
The experience was good, managed to get the car in the workshop quickly after its breakdown and even though it was delivered to the wrong dealer.
04 March 2025
See above
04 March 2025
Having previously used Sytner Luton to service my previous BMW I had no hesitation to visit the showroom where I was warmly greeted and introduced to Elliott Chaston. Elliott was extremely professional and gave me the answers I needed
04 March 2025
Extremely pleased. Thanks to Tracey exceptional service. She showed a high level of professionalism and was consistently attentive throughout. I truly appreciated her dedication to providing first-class service. Thank you
03 March 2025
Ss above
02 March 2025
Excellent overall service
02 March 2025
Work completed to the suggested timeframe. Tracy is always very helpful and pleasant.
02 March 2025
I'm not convinced that my car was hit by a delivery truck as said. There was a sense of confusion, the chap on reception asked me to take a seat in the waiting area while he went to get my car from the back while the service guys said about the damag
01 March 2025
As above. Awful site
27 February 2025
Very polite and knowledgable
27 February 2025
Washers blocked told apparently I was not using right fluid (which is not made clear) and due to your design fault, wheel arch had to come off to fix - not impressed
27 February 2025
Feel like my car is in good hands, good amenities whilst waiting such as good selection of hot drinks, biscuits.
26 February 2025
Great team here very friendly people, personable and genuine
26 February 2025
The only reason I have not given 5 stars is because I had timed the booking of my vehicle's service with its need for an MOT but there was no record of an MOT booking on the day so my car needed to be booked back in at a later date for its MOT
25 February 2025
Very satisfied
25 February 2025
Good service all round. Thanks team. Polite, friendly and free coffee ;)
25 February 2025
All done ????
24 February 2025
Service was carried out promptly
22 February 2025
Good service thank you very much
19 February 2025
Very professional and friendly service organised by Tracy. Always enjoy a visit to the Luton dealership as the guys are so helpful and I can look at the latest cars.
18 February 2025
Good service as always
18 February 2025
Fast and efficient
18 February 2025
I was not told upon booking that if my discs are lipped they will not change the pads. I was then forced to pay for both discs and pads. Also when my car was in the workshop or being cleaned, my daughters head phones were taken.
18 February 2025
Very good service
17 February 2025
My overall experience was extremely professional and courteous!
17 February 2025
I booked a engine clean online and went to the site for car servicing as was told this was not booked. Inconvenient amongst everything.
17 February 2025
Informed of progress throughout and detailed and helpful feedback.
17 February 2025
As always Tracy is a diamond very helpful
15 February 2025
Please don't wash the car next time though when I asked not to and put a hang card on the rear view mirror.
15 February 2025
Excellent customer service!
14 February 2025
The service advisors Jason and Graham have always gone above and beyond, they do an amazing job
12 February 2025
The service manager, im sorry I didn't get the ladies name, was excellent. The waiting area is perfect with good refreshments. The car video helpful and it came back clean, very nice.
12 February 2025
Find out the issue at love it properly though it took a bit more time due to lack of parts available.
12 February 2025
The staff at what was Special Cars Luton have always been excellent but the new owners, Sytner have managed to erode away 20+ years of loyalty. Final straw was taking away the option to simply pay my bill over the phone.
11 February 2025
Good communication from person in charge of my car's service, even when things did not go to plan
11 February 2025
Graham gave me detailed feedback to the issues I was experiencing.
11 February 2025
Always on point. Always good service and problem free cars. Plus the young black gentleman that served me was exellent.
10 February 2025
Very satisfied. Professional and friendly service. I couldn't ask for more.
09 February 2025
Lois and Danielle (sales) looked after me. Great customer service and interaction with both
09 February 2025
The service team at the branch were very good. The call centre team not so good. Every time they get something wrong, which affects the price. This time went from £518 to £1080, even though the call centre listed all the same work.
09 February 2025
I had an urgent issue with the window stuck half way. I dropped in and within 48hrs the issue had been fixed. Tracey was particularly helpful.
08 February 2025
.
07 February 2025
Completely satisfied
07 February 2025
I was referred here from the dealer I purchased a used car from (Sytner select Nottingham). Everyone was very helpful, Jason in particular.
06 February 2025
Excellent service
05 February 2025
See previous
04 February 2025
Sales man was friendly but unable to help with an additional problem with phone connection
04 February 2025
I am very dissatisfied with my experience with my MOT booked in before 22 September 2024. This is an experience with center in Leicester and the Luton branch doesn't coordinate which caused me a lot of problems because of a lack of coordination.
04 February 2025
Only disappointment was I booked a brake fluid service . On check in online an engine oil service AND a microfilter service had been added by "the system".I needed to ask Tracy on arrival to remove those additional 2 items .
03 February 2025
Very Good apart from no courtesy cars available Graham in service reception Luton was great and kept me informed all the way through also really appreciated the short Video from the tech . really useful info
03 February 2025
This was a recall visit. In addition to establishing if my car was affected, a complimentary safety check was carried out, plus the car was washed and cleaned. All while we enjoyed a coffee and a biscuit. Must also compliment BMW for cleanliness.
02 February 2025
Rebecca Bulbrook provides an excellent customer experience.
01 February 2025
Always good
01 February 2025
3rd time in a year car has had to go in, 1st time excellent, 2nd time not so good and 3rd time car was in for 2 days, wrong part was sent, if had been the supplier making mistake it should have been priority to get correct part asap same day
31 January 2025
As a first-time BMW buyer having some issues and not understanding any of these issues of my car Louis Yon from the service advisor helped me a lot to understand everything. That guy deserves a clap from me. 10/10 service.
31 January 2025
Staff went out of their way to accommodate me
31 January 2025
Excellent service
31 January 2025
When visiting, staff were personable and professional. They dealt with my situation effortlessly and communicated well, keeping me update at every stage.
31 January 2025
I was asked to bring the car in earlier than initially booked. But it was at the garage for the whole day.
29 January 2025
Booking was easy, and I was addressed in a lovely manor when arriving and being delth with at Sytner Luton
29 January 2025
Great ?? job
29 January 2025
I have given this answer because they cleaned and gave my car the best maintenance and very please with their customer service and overall work. Fantastic
29 January 2025
Great service from start to finish
28 January 2025
Kept me up to date throughout
28 January 2025
See above
28 January 2025
See above, excellent service.
27 January 2025
My Car was serviced and valeted and I was sent video later showing engineer report on my car
27 January 2025
The recall for the EGR went well and the service engineer performed a video service confirming the status of the tyres and brakes
26 January 2025
Kept me informed of progress
26 January 2025
Polite and friendly
26 January 2025
Very quick and hassle free
25 January 2025
Very efficient and was updated all the time
24 January 2025
Service levels where how I would have wanted it to be.
24 January 2025
The staff were friendly & polite, however i do not like a garage trying to rip me off...
24 January 2025
great communication, fault on car was fixed hassle free
23 January 2025
Poor communication & support
23 January 2025
Good customer service
21 January 2025
Amazing service
20 January 2025
The attention to detail and the quality of service was above and beyond what I expected.
20 January 2025
Nice customer service
20 January 2025
The service I experienced was very thorough, prompt and professional. I'd highly recommended Sytner Luton
20 January 2025
On this specific fault, it was good. Brought it in on Monday morning and fixed by Thursday morning. A massive improvement from the debacle of 2 years ago when it took weeks.
19 January 2025
Booking tha car in with the service dept was harder than it should have been
18 January 2025
Was quoted for some repairs, one being £3300+ when I questioned what the repair was that needed doing, it turns out it was only a £600 job, so I could have been scammed
18 January 2025
As always, friendly, professional and efficient
15 January 2025
Krzysztof Ostafinski technician BMW provide a transparent check of my car.
15 January 2025
Always had issues with them. First time I used them they gave me around info which cost me £2000. I recently used them and my interior trim was scratched
15 January 2025
Courteous and informative staff
15 January 2025
I initially came in for parts for my new car and was informed about a free of charge recall on my car which was dealt smoothly.
14 January 2025
Friendly sfaff who are always willing to help.
14 January 2025
Very satisfied
13 January 2025
I have used this franchise on a few occasions now and find the whole experience much better than other franchises i have used. The service advisor is extremely efficient and doesn't keep me waiting around.
12 January 2025
Was informed what needed to be done on the day and the overall cost.
12 January 2025
Rebecca was brilliant, kept me updated all the time!
10 January 2025
The recall and vehicle check was fine however felt confused as to why the hand over after the work carried out wasn't returned clean! Almost felt as if the mechanic had washed it himself with his oily and dirty rags from perhaps an oil change.??
10 January 2025
The service was superb and came back home with all the answers of questions I had. Was able to be provided with many options which made it easier to choose one.
09 January 2025
Took good care of car
08 January 2025
Lack of capability to collect my car from my home for repairs. Also disappointed that I had to take a 30 min taxi ride to collect the vehicle when it had been delivered to you via recovery. Staff were friendly though. Excessive price for repairs.
06 January 2025
Great explanation and help with info
03 January 2025
I waited for the security check and the complimentary drinks, seating etc was great. The assistants were professional and very helpful.
03 January 2025
Staff were friendly and helpful.
03 January 2025
Everything was done to my satisfaction
30 December 2024
I asked for apple car play to be fixed. It was re-installed but not fixed. I'm still unable to use maps and will have to arrange another visit.
30 December 2024
Friendly knowledgable staff
30 December 2024
All goood
29 December 2024
Very good service, interaction and finalisation of process
29 December 2024
With Sytner Luton specifically. Please know that Sytner Stevenage by comparison is a poor experience. They are too over-worked. They could not look at my car until January which is ridculous
29 December 2024
Service reminder, online booking, service conducted on time, comfortable waiting, and reasonably priced with courtesy valet.
28 December 2024
Did what was needed
24 December 2024
Car is still giving problems
23 December 2024
Very good
23 December 2024
Terrible service
22 December 2024
Excellent communication
22 December 2024
Very happy with my customer service experience. I was looked after by Louis and he was very plesent and kept me in the loop regarding my car. Car took a little longer then expected but was worth the wait and I came away with a bag of goodies.
21 December 2024
Smooth, fast, to the point
20 December 2024
because of poor mechanic. They charge my rear suspension but car make noise when driving in bump. I take there 2 times they don't fixed this problem.
19 December 2024
Even though the service was good. They wrote the wrong mileage in the book which will need to be changed.
19 December 2024
Catalogue of errors, mistakes, disorganised and unprofessional technical and service team. After spending thousands of pounds, half a dozen of wasted trips to service center and being inconvenienced they still could not finish jobs they have charged.
19 December 2024
Staff were very helpful
19 December 2024
Lewis was extremely helpful on a variety of questions
19 December 2024
At drop off informed the interim service I had booked needed to be a full service. Should have been informed in advance of this.The cost was way in excess of the same service at an independent.
18 December 2024
Not happy poor service u lot robbed me my car was service in June paid £550 and after 5 months my service light on really not happy u lot did not service the car and lied and tock money for no reason day light robbery and the customer service 0/10///
18 December 2024
Staff were very friendly and helpful. The only downside was the new coffee machine at Sytner Luton gives very poor cappuccinos.
18 December 2024
Great customer service and accommodating to my requirements
17 December 2024
Great friendly staff A pleasure to deal with
17 December 2024
Very satisfied. Graham Cairn dealt with my car and he was absolutely brilliant in every sense. He was very professional and personable at the same time. I was super pleased with his attention to details. Please pass on my compliments
16 December 2024
I wasn't happy that we would have to pay for an investigation on an oil leak whilst the car is still under warranty, especially when I bought the car from your Maidenhead branch.
15 December 2024
Luton BMW staff are exceptionally hospitable and are always there to offer their assistance or amenities.
14 December 2024
The team are truly great
14 December 2024
As mentioned above
13 December 2024
I am satisfied with job
05 March 2025
I have used Sytner Luton for several years and have found every occasion very simple and I was left completely satisfied