PROACTIVE CARE. ALWAYS THERE FOR YOU.

With Proactive Care, BMW is at your side. Proactive Care identifies the need for action at an early stage, for example when service and maintenance work is required or in the event of an imminent malfunction or breakdown. Our aspiration is to ensure a relaxing ride, offering maximum comfort and peace of mind at all times. Proactive Care is our new service promise.

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PROACTIVE CARE. OUR SERVICE PROMISE TO YOU.

Proactive Care has both a proactive and a preventive function. Real-time analysis of your vehicle data enables service, maintenance or repair requirements to be detected at an early stage. When necessary, you will be contacted via the My BMW app, by e-mail, SMS or a message sent directly to your vehicle. If there is an urgent issue, you will receive a phone call from a BMW expert. This ensures you can enjoy relaxing journeys.

YOUR BENEFITS AT A GLANCE.

  1. Proactive. Peace of mind and hassle-free support.

  2. Straightforward. Remote diagnostics and repair.

  3. Convenience. Integrated into your digital environment.

  4. Quality. Direct assistance from BMW experts and BMW service partners using original BMW parts.

  5. Free of charge. As part of an active ConnectedDrive contract*.

PROACTIVE CARE FOR YOUR BMW.

Do you want to benefit from Proactive Care? It’s all very easy. Here you can find out how:

REQUIREMENTS.

Your checklist for Proactive Care:

  • Active BMW ConnectedDrive contract.

  • Consent to the current BMW ConnectedDrive conditions.

  • Technical activation in the vehicle (smart maintenance and/or ensure mobility).

  • Completion and release of your contact data in the BMW ConnectedDrive profile.

Learn about ConnectedDrive

IS PROACTIVE CARE AVAILABLE FOR MY BMW?

Your BMW service partner is happy to assist you.

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ADDITIONAL SERVICES FOR YOUR BMW.

BMW Service.

Make sure your BMW stays every part a BMW by servicing with our expert technicians who only ever use Genuine BMW Parts at our Service Centres.

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BMW App.

Whether it’s sending your next destination directly to your BMW, checking the range before your journey, or locking your vehicle remotely, the My BMW app suits you just as perfectly as your BMW.

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Service Online Booking.

Booking a BMW service or MOT is now even easier with our simple-to-use online booking tool. This means you can book a service at any time of the day or night at a time that suits you. Simply input your vehicle details online and choose the type of service you require.

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